Shipping & Processing

Shipping Rates

• $9 flat rate shipping on all eligible orders
• Free shipping on orders of $99 or more
• The applicable shipping rate is automatically applied at checkout based on your eligible order total

Processing Times

Orders are processed as quickly as possible. Many orders placed Monday to Friday before 5 PM ET may ship the same business day, however processing times may vary based on order volume, verification requirements, weekends, holidays, and operational conditions.

Orders may also be packed or processed on weekends and holidays when operations allow. Shipment timing is not guaranteed.

Once your order is packed and ready to ship, you will receive a tracking email. Please allow up to 24 hours for tracking updates to appear.

Shipping Restrictions

We currently ship only within the United States. We do not ship to P.O. boxes, APO/FPO, or military addresses. Certain states have restrictions or bans on shipping vape products.

Address Accuracy

Invalid or incomplete addresses may cause delays or cancellation of your order. Before submitting, please verify:

• Use your full legal name
• Enter your correct date of birth
• Provide your current residential address
• Be careful with browser autofill, a common source of errors

Order Verification

All orders are subject to payment confirmation and age verification. Incomplete or failed verification will delay your order. Returning customers who have verified previously with the same name, address, and date of birth will not need to verify again.

Carriers

We use a network of regional and local carriers to deliver your order. Carrier selection is based on your destination, package size, and current operational capacity.

Tracking

• Email updates: Add your email at checkout to receive tracking notifications
• First scan: Tracking links may take up to 24 hours to show the first scan
• SMS: Text and SMS notifications are not currently supported

Route Package Protection

Route Protection is shipping insurance for your order. If your package is lost, stolen, or damaged in transit, Route will review your claim and may issue a refund, replacement, or store credit.

We strongly recommend adding Route Protection at checkout. You have 30 days to file a claim.

To file a claim visit claims.route.com, enter your order email and order number.

Damaged or Lost Packages

Once an order has been shipped, responsibility transfers to the carrier. If you purchased Route Protection, file your claim through Route. If Route was not selected, please contact the carrier directly.

Late Shipments

• Peak periods: Carriers may experience delays or intermittent tracking updates
• Responsibility: We are not responsible for carrier delays once a package has shipped
• Delivery help: Please contact the carrier directly for delivery issues

Order Issues

If anything in your order is missing, incorrect, or damaged, please contact us as soon as possible with your order number, a photo of the items you received, and the packing slip.