Support

Frequently Asked Questions

Everything you need to know about VIHO products and your order.

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Within one business day
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support@vihovape.us

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Products

How many puffs does the VIHO TRX 50K deliver?

The VIHO TRX 50K is rated for up to 50,000 puffs in Normal mode or up to 30,000 puffs in Boost mode. Actual puff count varies based on puff duration and frequency of use.

What is the difference between Normal mode and Boost mode?

Normal mode delivers up to 50,000 puffs at standard vapor output. Boost mode increases vapor production and throat hit intensity but reduces the total puff count to approximately 30,000. You can switch between modes using the device's smart display.

Does the VIHO TRX 50K have a rechargeable battery?

Yes. The TRX 50K features a 1500mAh rechargeable battery with USB-C fast charging. The smart display shows both battery level and e-liquid remaining at all times.

What nicotine strength is in VIHO disposable vapes?

All VIHO TRX 50K disposables contain 5% (50mg) salt nicotine. This is a high-nicotine product intended for adult smokers and vapers 21 and older only.

How many flavors are available?

We currently carry 33+ VIHO TRX 50K flavors across First Wave, Second Wave, Freedom Edition, Auraverse Edition, Christmas Edition, and more. New flavors are added regularly. Browse the full lineup on our TRX 50K collection page.

Are these products authentic VIHO?

Yes. Every product sold on VihoVape.us is an independent U.S.-based retailer. VihoVape.us is an independent U.S.-based retailer and is not affiliated with, endorsed by, or operated by VIHO or its manufacturers. We are not affiliated with, endorsed by, or a representative of VIHO Labs.

Does the VIHO TRX 50K have adjustable airflow?

Yes. The TRX 50K features a dual mesh coil system with adjustable airflow, letting you customize draw resistance from a tighter MTL draw to a more open DTL experience.

How much e-liquid does the TRX 50K hold?

The VIHO TRX 50K holds 20mL of e-liquid, one of the largest capacities in its class. That is enough to support up to 50,000 puffs in Normal mode.

Ordering & Shipping

How fast does my order ship?

Orders are processed as quickly as possible. Many eligible orders placed Monday–Friday before 5:00 PM ET may ship the same business day. Standard delivery takes 3 to 5 business days. Expedited shipping options are available at checkout.

Do you offer free shipping?

Yes. Free standard shipping on all orders over $99. For orders under $99 a flat shipping rate applies, shown at checkout based on your location.

What states do you ship to?

We ship to most US states. Some states have restrictions on nicotine and vapor products. Use the shipping checker on the product page or contact us before ordering if you are unsure about your state.

Can I cancel or change my order after placing it?

Orders that have not yet shipped can be cancelled or modified. Please contact us immediately after placing your order. Once an order has shipped it cannot be modified or cancelled.

How do I track my order?

You will receive a shipping confirmation email with a tracking number once your order ships. You can also track anytime on our order tracking page using your order number and email address.

Do you ship internationally?

Currently we ship within the United States only. International shipping is not available at this time.

What is the minimum age to purchase?

You must be 21 years of age or older to purchase from VihoVape.us. Age verification is required at checkout and may be required at delivery. We strictly enforce age compliance on every order.

Is age verification required at delivery?

Yes. All orders containing nicotine products require an adult signature with valid government-issued ID at delivery. The carrier will not leave packages without age verification. Please ensure someone 21 or older is available to receive your delivery.

Age & Compliance

Why do I need to verify my age at checkout?

Federal and state laws require age verification for all nicotine product sales. We use a secure third-party verification system at checkout to confirm your age. This process is quick and your information is handled securely.

Are VIHO products legal in my state?

Nicotine and vapor product laws vary by state. Some states have flavor bans, quantity limits, or other restrictions. It is your responsibility to know the laws in your state. Check our state shipping guide or contact us with any questions.

Device & Operation

How do I activate the VIHO TRX 50K?

The TRX 50K is draw-activated, there is no power button. Simply remove the protective mouthpiece cover, place the mouthpiece to your lips, and inhale. The device fires automatically and the OLED display updates after each puff.

Is the VIHO TRX 50K refillable?

No. The TRX 50K is a closed-system disposable vape pre-filled with 20mL of e-liquid. Refilling is not supported and will compromise coil performance, flavor quality, and device safety. When the e-liquid is depleted the device should be disposed of responsibly.

How do I switch between Normal and Boost Mode?

Use the quick-press toggle on the device to switch modes. The OLED display updates instantly to show which mode is active. You can switch at any time, the device tracks your cumulative puff count across both modes throughout the device's lifespan.

What does the OLED display show?

The 3D curved OLED display shows three real-time readouts after every draw: battery level, e-liquid level, and puff count. It also shows the active mode (Normal or Boost) and a charging indicator when the device is plugged in via USB-C.

The display is not turning on, what do I do?

A dark display usually means the battery is fully drained. Plug the device into a USB-C cable and let it charge for at least a few minutes, the display should activate once power is restored. If the display still does not turn on after 15 minutes of charging, contact Support@VihoVape.us.

Why does my flavor taste burnt?

A burnt taste means the coil is dry. The most common causes are a depleted e-liquid reservoir or chain-vaping too quickly for the coil to rewick. Check the e-liquid level on the display. If the tank still shows liquid, set the device down for 5–10 minutes to allow the coil to saturate. If the burnt taste persists after resting, contact Support@VihoVape.us.

Does the VIHO TRX 50K contain THC, CBD, or cannabis?

No. The VIHO TRX 50K contains nicotine salt only. There is no THC, CBD, delta-8, delta-9, HHC, or any cannabis-derived compound in any VIHO TRX product. It is a standard 5% (50mg) nicotine salt formulation intended for adult vapers.

Why is the flavor name spelled 'Fcuking Fab'?

'Fcuking Fab' is the official manufacturer-branded spelling, the intentional misspelling is a signature of the flavor line and one of the most recognized names in the disposable vape category. The flavor itself is a layered candy and tropical blend.

Battery & Charging

How do I charge the VIHO TRX 50K?

Plug a standard USB Type-C cable into the charging port at the bottom of the device and connect the other end to any USB power source, a wall adapter, laptop port, or USB charger all work. The OLED display shows the charging icon and battery level updating in real time. Avoid fast-charge adapters above 5V/2A as the device is designed for standard USB-C charging.

How long does a full charge take?

A full charge from empty typically takes 25 to 30 minutes with a standard USB-C cable. The OLED display will indicate when the battery is full. Unplug the device promptly once charging is complete.

Should I charge the device before first use?

Most TRX 50K units arrive partially charged and are ready to use immediately. For optimal first-session performance we recommend a full charge before initial use, this ensures peak vapor production and flavor consistency from the first puff.

Can I overcharge the VIHO TRX 50K?

The device has built-in overcharge protection that stops drawing power once the battery is full. That said, it is best practice to unplug once fully charged. Leaving any lithium-ion battery on the charger long-term can shorten its lifespan over time, even with protection circuits in place.

My device is getting warm while charging, is that normal?

Mild warmth during charging is normal for any lithium-ion device. If the device becomes hot to the touch, charging seems unusually slow, or you notice any unusual smell, stop charging immediately, disconnect the cable, and contact Support@VihoVape.us. Do not continue using a device that runs abnormally hot.

Can I use any USB-C cable to charge the device?

Yes, any standard USB Type-C cable works. Use a quality cable from a known brand to avoid charging interruptions. Avoid damaged cables, cheap off-brand cables with unstable voltage output, or cables designed for high-wattage fast charging.

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