Customer Care

Contact Us

Questions about an order, product, or account? Our support team is here to help.

Response time
Within one business day
Hours
Mon–Fri: 10:00 AM–6:00 PM ET
Email
support@vihovape.us
We typically respond within one business day
Phone
Mon–Fri: 10:00 AM–6:00 PM ET
Support hours
Mon–Fri: 10:00 AM–6:00 PM ET
Closed weekends. Warehouse may still ship.
Age Verification
Having trouble verifying?
All vape orders must pass age verification before shipping. If AgeChecker cannot verify your age automatically, email a clear photo of your government-issued ID along with your full name and order number to support@vihovape.us. Our team will review the information and assist with manual verification. Orders may be delayed or cancelled if verification is not completed.
Shipping Address
Double-check your delivery address
Incorrect or incomplete addresses, including missing apartment or suite numbers or an incorrect ZIP code, may cause delays or lost packages. Orders shipped to an incorrectly entered address may not qualify for a refund or replacement.

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DISCLAIMER: Rechargeable (Li-ion, LiPo) and non-rechargeable batteries carry inherent risks. VihoVape.us is not liable for damage, injury, or defects caused by use or misuse.

CALIFORNIA PROPOSITION 65 WARNING: This product contains nicotine, a chemical known to the State of California to cause birth defects or reproductive harm.

Battery Warning: Both rechargeable (Li-ion, LiPo) and non-rechargeable batteries carry inherent risks. Use responsibly. VihoVape.us is not liable for damage, injury, or defects caused by use or misuse.

Note: VihoVape.us is an independent retailer of Viho products. We are not affiliated with any manufacturer. Learn more.