Privacy Policy
How we collect, use, and protect your personal information when you use VihoVape.us.
Your privacy and trust are important to us. This Privacy Policy describes how VihoVape.us ("Site," "we," "us," or "our") collects, uses, and shares your personal information when you visit, use our services, or make a purchase.
By using our Site, you agree to the practices described below. If you do not agree, please discontinue use of our Services.
01 Changes to This Privacy Policy
We may update this Privacy Policy from time to time for legal, operational, or regulatory reasons. Updates will be posted here, with the "Last Updated" date reflecting the change.
02 Information We Collect
Provided Directly by You
- Contact Information: Name, email, phone number, billing and shipping address
- Order Details: Items purchased, payment confirmation, and shipping info
- Account Info: Login credentials if you create an account
- Support Communications: Details you share when contacting us
Automatically Collected
- Device and browser type
- IP address and approximate location
- Pages visited and time on site
- Referring URLs
We use cookies and similar technologies to collect this data. See the Shopify Cookie Policy for more information.
From Third Parties
- Shopify (our e-commerce platform)
- Payment Processors to complete secure transactions
- Shipping Providers to deliver your order
- Marketing Tools that help us personalize communication and improve performance
03 How We Use Your Information
- Order Fulfillment: Process payments, ship products, and provide tracking updates
- Customer Support: Resolve issues and respond to inquiries
- Marketing with consent: Send promotions, offers, and product updates
- Fraud Prevention: Detect unauthorized activity and protect accounts
- Service Improvement: Analyze usage to improve performance and experience
04 Cookies
Our Site uses cookies to ensure proper checkout, age verification, and overall performance. You may control cookies in your browser settings, but disabling them may affect your ability to complete purchases or verify your age. Our Site also recognizes the Global Privacy Control (GPC) signal where applicable.
05 How We Share Your Data
- With service providers (Shopify, payment processors, marketing tools)
- With shipping carriers to deliver your order
- With legal authorities when required by law
- As part of business transfers such as a merger or acquisition
06 Data Retention
We retain your personal information only as long as necessary to provide services and comply with legal obligations.
07 Your Rights
You may have the right to access, correct, update, or delete your personal information. To make a request, please email support@vihovape.us.
08 Third-Party Links
This Site may contain links to external websites. We are not responsible for the privacy practices of third parties and encourage you to review their policies.
09 Children's Privacy
Our Site is intended only for adults 21 years of age or older. We do not knowingly collect data from minors. If we become aware that information has been collected from someone under 21, we will delete it immediately.
DISCLAIMER: Rechargeable (Li-ion, LiPo) and non-rechargeable batteries carry inherent risks. VihoVape.us is not liable for damage, injury, or defects caused by use or misuse.
CALIFORNIA PROPOSITION 65 WARNING: This product contains nicotine, a chemical known to the State of California to cause birth defects or reproductive harm.
Note: VihoVape.us is an independent retailer of Viho products. We are not affiliated with any manufacturer. Learn more.